ITTADA Returns Information
ITTADA has gone paperless! No returns form will be included in your parcel. If you’re not satisfied with your order, return the unworn items with original labels within 14 days. Use our online Returns Portal with your order number and postcode or email. We offer a pre-paid, tracked return service, with the cost deducted from your refund. Returns are processed within 14 working days of receipt.
REPACK
Secure repack your items
GO TO RETURNS PORTAL
Login to our returns portal using your order number and email address. Select your preferred tracked returns service.
Customer
Keep an eye out for updates and tracking. You'll get an email once we receive your returned item(s). Returns are processed within 14 working days.
EXCHANGES
ITTADA has gone paperless! No returns form will be included in your parcel. If you’re not satisfied with your order, return the unworn items with original labels within 14 days. Use our online Returns Portal with your order number and postcode or email. We offer a pre-paid, tracked return service, with the cost deducted from your refund. Returns are processed within 14 working days of receipt.
PURCHASING YOUR OWN SHIPPING LABEL
ITTADA has gone paperless! No returns form will be included in your parcel. If you’re not satisfied with your order, return the unworn items with original labels within 14 days. Use our online Returns Portal with your order number and postcode or email. We offer a pre-paid, tracked return service, with the cost deducted from your refund. Returns are processed within 14 working days of receipt.
INTERNATIONAL RETURNS
We hope that you will be pleased with your order but, if you are not, we are happy to accept returns. Simply return the item(s) to us unworn, with all the original labels intact within 14 days of delivery.Regrettably we are unable to cover the costs of returns, so we highly recommend you use a signed-for or tracked returns postage as we do not accept responsibility for any lost returns. Once your return is inspected and refunded you will receive a confirmation email. Please note all refunds will be made back to the original payment method. Please allow 2 to 5 working days from receiving your refund confirmation email for the funds to show back in your account.
Our International customers need to ensure they declare their goods as returns. When the goods are not declared as returns a fee is charged at Aab’s expense which will then be deducted from the refund amount.Please note if upon inspection an item is stained or damaged, it may be returned back to the customer or 25% may be deducted from the refund amount, however please be assured we will contact you before we make a decision.
If the desired item for exchange is unavailable, you will be issued a refund for the returned product, and the incurred cost of return shipping will be deducted from your refund. We will promptly notify you regarding the availability of the item and the subsequent steps to ensure a seamless exchange process.
DISCLAIMER
Please note if upon inspection an item is stained, damaged or in a worn condition it may be returned to the customer or 25% may be deducted from the refund amount. Rest assured we will contact you before we make a final decision.
In the interest of hygiene, Hijab Caps & Face Masks are strictly non-returnable.
Our Products are created to the highest quality and we want to ensure you are happy with your purchase. However, if you receive a faulty item, an incorrect size or it is not up to our usual standards, please contact our customer care team so that we can resolve any issues you may have.
If you have received an incorrect or faulty item, please do not use our returns portal and contact our customer care team first who will advise you with the next steps.Please return orders purchased online from ittada.co.uk to the address below:
ittada- Green Fulfilment Centre
515 Lawmoor Street
Dixon Blazes Industrial Estate
Glasgow
G5 0TT
Once we receive your parcel, it can take up to 14 working days for your return to be processed. Please allow 2-5 working days for the funds to show in your account upon receiving your refund confirmation email. All refunds will be made back to the original payment method unless you have requested to be refunded with a credit note.